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Terms and Conditions

  1. Terms and Conditions of Service
  2. By accepting our Terms and Conditions by using our services you are accepting and consenting to the practices described in out terms and conditions of service as out lined below.
  3. The following Terms & Conditions detail our commitment to you and our expectations from you:Definitions
    • The Supplier means ‘The London Handyman Team Limited’’. References to the Supplier in this document are to "we", "our" and "us".
    • The Client means the person or organisation that agrees to buy Goods or Services from the Supplier. References to the Client in this document are to "you" and “your”. Domestic Client means a person that agrees to buy Goods or Services from the Supplier for his/her private residence. Commercial Client means the person or organization that agrees to buy Goods or Services from the Supplier for any scenario other than a Domestic Client.
    • Goods means any Goods offered for sale by the Supplier.
    • Services means any Service provided by the Supplier.

    Conditions

    • A Contract for the provision of Goods and Services will come into force upon your booking
    • These Conditions shall apply to all Contracts for the sale of Goods or Services by us to you to the exclusion of all other terms and conditions including any which you may purport to apply under any purchase order, confirmation of order or similar document.
    • No variation or addition to these Conditions shall be effective unless agreed in writing by us.
    • Nothing in these Conditions affects consumer’s statutory rights.
    • Except as defined in the particular Contract, we reserve the right to amend/modify this agreement or prices, and may discontinue or revise any or all other aspects of the Service at our sole discretion. You reserve the right to cancel the Services or Goods before the new terms are effected.

    Estimates & Prices

    • The price for Goods or Services shall be the price contained in our written quotation. These shall include VAT, applied at current rates.
    • Payment in advance may be required for large value items.
    • Unless otherwise agreed in writing, if it appears during progress of the Work that the estimate will be exceeded by more than twenty five percent (25%) of the total, we will notify you and will not continue with the work unless you expressly authorize us to do so.
    • We reserve the right to revise prices prior to delivery of Goods to reflect any direct or indirect increase in costs to us but if the price has been paid in full prior to delivery no price revision may take place without your prior written agreement.

    Payment

    • For Domestic Clients payment for Goods and Services is due immediately upon completion.
    • For Account Clients all invoices shall be paid in full not more than 30 days from the date of invoice. Time for payment shall be of the essence and any failure to pay shall entitle us to treat the contract as repudiated by you or to delay delivery or further work until paid (in addition to any other remedy). All invoices shall be paid in full free from any deduction for any set off, counterclaim or otherwise howsoever arising. A late payment fee of £35 plus interest on overdue invoices shall accrue from the date payment becomes due from day to day until the date of payment at 5% above bank base rate per week both before and after judgement. An additional 15% shall be added to any invoices that are required to be collected by a debt collection company
    • Payment may be made by debit/credit card, cash, cheque, or by bank transfer, in Pounds Sterling.
    • If any action or proceedings shall be commenced in which your solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.
    • Payment shall be made in accordance with the requirements of the Housing Grants, Construction and Regeneration Act 1996.
    • All Invoices and receipts are sent in the form of PDF electronically. No paper invoices or reciepts shall be issued

    Warranty and Liability

    • We will perform the Services with reasonable skill and care, acting in good faith at all times
    • We offer as part of the Contract a 12 month warranty against Goods supplied under the Contract.
    • We offer as part of the Contract a workmanship warranty. The period of this warranty shall range from 0-12 months depending upon the Service provided and shall be agreed prior to commencing the Contract, e.g. no warranty for cleaning gutters.
    • Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services or Goods shall be limited to the charges paid by you to us in respect of the Services or Goods which are the subject of any such claim and provided that you notify us of any such claim within 12 months of it arising.
    • In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever. Where you feel there is a risk you should insure the contract works for any event.
    • Faults incurred through abuse (as defined by us) of the Goods and Services provided are not covered by the warranty.
    • Attempted repair or alteration of the Goods and Services provided by us, by another party, immediately invalidates the warranty offered.

    Delivery and Provision of Goods and Services

    • Delivery of Goods shall be made to your address and you shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
    • Whilst every reasonable effort shall be made to keep to delivery dates, time of delivery shall not be of the essence. We shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
    • We shall be entitled to sub-contract all or any part of the Work, but will be responsible for the quality of the sub-contractor’s work.

    Termination

    • We may terminate any agreement we may have with you forthwith if you fail to pay any sums due to us as they fall due.
    • We may terminate any agreement we may have with you upon written notice if you breach any of these terms and conditions and you fail to correct the breach within 30 days following written notice from us specifying the breach.
    • We may terminate any agreement we may have with you if you are a company and go into insolvent liquidation, or if you are a person who is declared bankrupt.

    Ownership and Risk

    • The risk in Goods shall pass to you when a contract is made even if the Goods are kept at our premises at your request.
    • We remain the owner of the Goods affected by the contract until we have been paid in full for such Goods.
    • If any payment due under these Conditions is overdue in whole or in part, we may without prejudice to any of our other rights recover and/or re-sell the Goods or any of them and may enter your premises, with your permission hereby confirmed as a condition at contract, by our servants or agents to recover the Goods and you shall be liable for all our costs of so doing.
    • You shall inspect the Goods immediately upon delivery and shall notify us within 24 hours of delivery if the Goods are damaged or do not comply with the contract. If you fail to do this, you are deemed to have accepted the Goods.

    Support

    • We make every effort to ensure that support and advice given to you is accurate and appropriate. However, any advice, suggestion or recommendation offered by us, whether as part of a service / support contract or given free of charge, cannot be guaranteed as accurate or appropriate.
    • We do not guarantee any level of support, response time or availability, unless specified within a separate support contract or service level agreement, agreed by both you and us.

    Future Conduct

    • All our staff are contracted to work for us any approach by a member of our staff to carry out work outside of The London Handyman Team must be reported to us.
    • You may not approach any member of staff that currently works for us for employment.
    • You may not approach any member of staff that was previously employed by us for employment. Unless you have our prior consent or 6 months have passed since their employment ended.
    • Force Majeure
    • We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods or Services by any reason or cause beyond our control.
    • Data Protection
    • We may retain your personal data, and you authorise us to use your personal data, for the following purposes:

    (i) provision of the Service to you;(ii) keeping of a record for a reasonable period after termination of your Service;(iii) operation and enforcement of these Conditions;(iv) providing you with information about other services we offer, subject to your right to opt out of receiving such information on the Order Form;(v) legal compliance including disclosing it to any third party who we reasonably consider has a legitimate interest in any such investigation or its outcome;(vi) instructing a third party to perform a part of the Service.Non-Waiver

    • The allowance of time to pay or any other indulgence by us in respect of payments due to it shall in no manner affect or prejudice our right to payment together with interest provided under these Conditions.

    Dispute

    • In the event of a dispute between us and you, should we request in writing, you agree to submit the dispute to arbitration in accordance with the Arbitration Acts for the time being in force as a legally binding alternative to court action.
    • No action can be brought, by you, arising out of any contract more than 12 months after the completion of the contract.

    Law

    • These Conditions shall be construed in accordance with English law.

Privacy Policy Protecting your personal details on our websiteLast updated: 16 April 2012 The London Handyman Team LTD(Registered number 10576986), whose registered office is at 27 Old Gloucester Street, WC1N 3AX , knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions ("Website Terms"). By accepting our Website Terms or by visiting https://thehandypeople.com ("the Website") you are accepting and consenting to the practices described in this Privacy Policy. The Website is brought to you by The London Handyman Team. The London Handyman Team believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms. When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below. Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin. 1. Collecting InformationWe may collect Personal Data about you from a number of sources, including the following:

  1. 1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
  2. 1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
  3. 1.3. From documents that are available to the public, such as the electoral register.

2. Using Your Personal Information 2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

  1. 2.1.1. To help us to identify you when you contact us.
  2. 2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
  3. 2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
  4. 2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
  5. 2.1.5. To help to prevent and detect fraud or loss.
  6. 2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners

unless you have previously asked us not to do so.

  1. 2.1.7. To keep you up to date with our member benefit scheme under which, as part of your membership benefits, we will give you membership information and details of discounts and offers we negotiate from time to time on behalf of our members. If you do not wish to receive this benefit, please write to our Data Protection Manager at the address given in clause 7 below.
  2. 2.1.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
  3. 2.1.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
  1. 2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.
  2. 2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
    1. 2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
    2. 2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
    3. 2.3.3. We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.
  3. 2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.
  4. 2.5. In connection with any transaction which we enter into with you:
    1. 2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
    2. 2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
    3. 2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager.

3. Protecting InformationWe have strict security measures to protect Personal Data. 3.1. 3.2. 3.3. 3.4. 4. The 4.1. 4.2. 4.3. 4.4. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. Internet If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control. We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies. If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies. 5. Turning Off Cookies in Different Browsers The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer. 6. Links

  1. 6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
  2. 6.2. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.
  3. 6.3. We exclude all liability for loss that you may incur when using these third party websites.

7. Further Information

  1. 7.1. If you would like any more information or you have any comments about our Privacy Policy, please email us at info@thelondonhandymanteam.com.
  2. 7.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.
  3. 7.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at info@thelondonhandymanteam.com. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.
  4. 7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at info@thelondonhandymanteam.com or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
  5. 7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at info@thelondonhandymanteam.com or write to us at the address above to update your Personal Data.
Handyman Service London